- – Hempire Gardens

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Shipping Policy: United Kingdom

Shipping Policy

  • Orders made with www.hempiregardens.com are dispatched from our UK distribution hub in Liverpool, UK.

  • When you order with www.hempiregardens.com, you will be able to choose between the two following delivery options:

    • DPD Economy (2-3 days): usually the parcels are delivered within 2-3 business days

    • DPD Express (24-48h): with this option your order will be delivered within the next 24-48h

  • Please note that UK bank holidays are excluded from delivery transit days, and should be taken into account for all deliveries.

  • Our delivery timescales during festive seasons may be affected for various reasons. If this occurs, you will be notified by e-mail as soon as possible.

  • If you have any further queries, you can contact our customer support at sales@hempiregardens.com, or leave a message in the Chatbox located on the Home page of our website.

  • When your order ships you will automatically receive an email alert. 

  • If you haven’t received a shipping confirmation email, please login into your account to check your order status, or click the “View your order” link in your original order confirmation email.

  • When you have your tracking number to hand you can check the status of your delivery directly on the DPD tracking page.

  • Hempire Gardens guarantees order delivery.

  • We consistently take all relevant measures to prevent losses or delays during the shipping process :

    • Each parcel includes all relevant legal documentation
    • Our packages are discreetly and securely packed along with being double vacuum sealed for smell proof purposes
  • However, if for any reason your order is lost indefinitely, we will re-ship your order at the earliest opportunity, at no cost to you.

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