FAQ_EUROPE – Hempire Gardens

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Shipping Policy: Europe & Ireland

Shipping Policy: Europe & Ireland

  • Orders made with www.hempiregardens.com are shipped from our Dutch distribution hub situated in Rotterdam, Netherlands.

  • Hempire Gardens products are delivered under EU Free Trade Legislation to the following countries :

  • Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia and Sweden.

  • If your country is not stated above, please reach out to us. When possible, we may offer other shipping options.

  • When you order with www.hempiregardens.com you will be able to choose between the following delivery options: 

    • UPS Standard: delivery takes between 1-4 business days depending on your country zone (see below detailed zone delivery).

    • UPS Express: when choosing this delivery option, your order should typically arrive within 1-2 business days depending on your country zone.
  • UPS Standard:

    ZONE 1 (1-3 business days) Germany, France, Netherlands, Belgium, Luxembourg, Sweden, Denmark

    ZONE 2 (2-4 business days) Portugal, Switzerland, Austria, Hungary, Romania, Greece, Poland, Slovenia, Lithuania, Latvia, Croatia, Czech Republic, Estonia, Bulgaria

  • Please note that UK & Netherlands bank holidays are excluded from delivery transit days.

  • If you have any further queries, please contact our Customer Support Team at sales@hempiregardens.com, or leave us a message in the Chatbox on our website.

  • Please note that the delivery times stated in our website does not include the handling time to prepare your order.

  • We are committed to providing you with only the best quality hemp products, thus allow 24-48h for your order to be processed.

  • However, we understand that your time is valuable, so we strive to ensure that your order is processed quickly and efficiently.

  • When your order ships you will automatically receive an email alert.

  •  If you haven’t received a shipping confirmation email, please login into your account to check your order status. Alternatively, click the “View your order” link in your original order confirmation email.

  • The tracking number for your order will be available on the order status page once your order ships. 

  • You can access the order status page via the "View your order” link included in your order confirmation and shipping confirmation emails.

  • Customers that choose UPS as the delivery option will receive an automatic shipping notification e-mail by the courier.

  •  If you have your tracking number to hand you can check the status of your delivery directly on UPS tracking page.

  • Hempire Gardens guarantees delivery of all products.

  • We have taken precautionary measures to prevent losses or delays during the shipping process :

    • Each parcel includes all relevant legal documentation.
    • Our packages are shipped securely vacuum sealed.
  • However, if for any reason loss or delay occurs, we will re-ship your order immediately, with no cost to you. 

  • Because of variations in product legality across different countries, customers purchasing products from www.hempiregardens.com are responsible for verifying the laws and regulations regarding those products in their own country or jurisdiction. Hempire Gardens shall not be held liable for any legal consequences arising from customers purchasing products that are illegal in their respective countries.

  • We will conduct an investigation to determine the legality of the product in the destination country. If our investigation confirms that the product is legal, we will proceed with reshipment and initiate a claim with customs if necessary. However, if the product is found to be illegal, we regret to inform you that we will be unable to reship or issue a refund.

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