RETURNS – Hempire Gardens

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Returns and Cancellations

Returns and Cancellations

  • Hempire Gardens are happy to offer a 14-day money back guarantee on all orders that are returned unopened, and remain vacuum sealed in their original packaging.

  • Please note that in some cases, banks may charge commissions, charges or exchange rates fees, if this occurs, customer is liable for these costs

  • To request a return of your order please contact our Customer Support Teamat sales@hempiregardens.com, or leave a message in the Chatbox available on Home page of our website.

  • Please note that in some cases, banks may charge commissions, charges or exchange rates fees, if this occurs, customer is liable for these costs

  • Please note, if for any reason you wish to cancel an order please act promptly. Our order processing is a speedy transaction, and new orders usually leave our depots on the same day. If your order has already been shipped, please allow us time to recall and refund it for you. In the first instance pleas email us at sales@hempiregardens.com, or use the Chatbox available on the Home page of our website.

  • Please note that in some cases, banks may charge commissions, charges or exchange rates fees, if this occurs, customer is liable for these costs

  • Once we receive your returned product in the original vacuum sealed packaging unopened, your refund will be processed. Please allow 2-3 business days for any returned funds to arrive in your account.

  • Please note that in some cases, banks may charge commissions, charges or exchange rates fees, if this occurs, customer is liable for these costs

  • Customers returning products would be required to arrange and pay for the shipping back to the hub where it was dispatched from.

  • Please note, postage costs will vary depending on the service and carrier selected by the customer, and also the location being shipped from. 

  • However, at the discretion of Hempire Gardens, postage will be paid under specific circumstances, and reasons for return will be assessed on an individual basis.

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